Food Service Supervisor ( NOC 62020)

Job description

You will be the face of the Subway brand as a Store supervisor. With a winning smile, warmth, and cheerful demeanour, you’ll ensure your crew is motivated and makes fantastic sandwiches quickly, efficiently and exactly how the client wants them! Making fresh, high-quality sandwiches for your customers and inspiring your team to do the same will be fun if you have a positive attitude and appreciate providing excellent customer service.

You will use your initiative to make decisions while managing a shift for this busy crew and enjoying the fast-paced restaurant atmosphere. On your shift, you will love managing customer happiness, product quality, and overall store performance while leading a team.  As a Store Supervisor, you will be a flexible, reliable, and motivated individual, ideally with previous shift management experience.

TASKS AND RESPONSIBILITIES include but are not limited to:

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate and order ingredients and supplies.
•  Hire food service staff.
• Ensure food service and quality control.
• Address customers’ complaints or concerns.
• Communicates changes in food preparation formulas, standards, etc., to staff.
• Ensures that all local and national health and food safety codes are maintained and company safety and security policies are followed.
• Maintains business records as outlined in the Subway@ Operations Manual: Daily Procedures.
• Analyzes business records to increase sales.
•  Supports local and national marketing initiatives.
• Identifies and contacts prospective customers to promote sales.
•  Plans special events and promotions.
• Completes the University of Subway@ courses as directed.

REQUIREMENTS

Education: 

• Completion of secondary school required.
• Completion of a community college program in food service administration, hotel and restaurant management or related discipline or several years of experience in food preparation or service are required.
• Work setting: Food service establishment
• Work Location:  In person

EXPERIENCE

• At least two (2) years in a restaurant environment, experience in supervising and training staff.
• Computer and technology knowledge
• MS Excel/MS Office/MS Outlook/MS PowerPoint/MS Windows/MS Word
• Point of sale system
• Spreadsheet

PERSONAL SUITABILITY

• Accurate
• Client Focused
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Hardworking
• Positive attitude
• Proactive

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail.
• Combination of sitting, standing, walking
• Standing for extended periods
• Must be able to lift 10 pounds frequently and up to 30 pounds occasionally.